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Frequently Asked Questions
Everything you need to know about VIP airport transfers in Turkey
GoTurkeyTransfer provides reliable, premium airport transfer services across Turkey. Our licensed service providers, transparent pricing, and 24/7 customer support ensure a stress-free travel experience. Browse our FAQ below or contact us directly for personalized assistance.
Free Cancellation Policy
Cancel free up to 24 hours before your pickup - no questions asked
Free Services & Benefits
Yes! Complimentary Meet & Greet service is included FREE with every GoTurkeyTransfer booking. This is a €15 value that we provide at no extra cost. Your professional driver will meet you at the airport arrivals hall holding a personalized name board with your name, making it easy to find them after collecting your luggage.
Yes, we offer completely free cancellation on all bookings. You can cancel your transfer up to 24 hours before your scheduled pickup time and receive a full refund — no questions asked, no cancellation fees. This gives you the flexibility to change your plans without any financial risk.
Absolutely! Free cancellation is available on all GoTurkeyTransfer bookings. Simply cancel at least 24 hours before your scheduled pickup, and you'll receive a 100% refund. Cancellations can be made through the link in your confirmation email or by contacting our 24/7 support team.
Your transfer price includes: Free Meet & Greet service at arrivals (€15 value), real-time flight monitoring, up to 60 minutes free waiting time at airports, all tolls and fuel charges, door-to-door private service, and 24/7 customer support. There are absolutely no hidden fees.
Yes, flight monitoring is included at no extra charge. We track your flight in real-time, so if your flight is delayed or arrives early, your driver will automatically adjust their arrival time. You don't need to contact us — we'll be there when you land.
Booking & Reservations
Booking with GoTurkeyTransfer is simple and takes just a few minutes. Enter your pickup airport or location, destination address, travel date and time, number of passengers, and contact details. Choose your preferred vehicle class, review the fixed price, and complete your secure payment. You'll receive an instant confirmation email with all your transfer details.
Yes, we accept same-day bookings subject to vehicle availability. For the best selection and guaranteed service, we recommend booking at least 24 hours in advance. For last-minute requests, please book online and our team will confirm availability within minutes.
To complete your booking, we need: your flight number (for airport pickups), pickup location and destination address, date and time of transfer, number of passengers and luggage pieces, passenger name and contact number, and email address for confirmation. This ensures a smooth pickup experience.
Yes, immediately after completing your booking, you'll receive a detailed confirmation email containing your booking reference number, driver meeting instructions, vehicle details, pickup time, and our 24/7 support contact information. Please check your spam folder if you don't see it within a few minutes.
Absolutely. Many customers book transfers for family members, colleagues, or guests. Simply enter the passenger's details and contact information during booking. The confirmation will be sent to your email, and you can forward the details to the traveler.
Payment & Pricing
Our prices are calculated based on the distance between pickup and drop-off locations, vehicle type selected, and time of service. The price you see during booking is the final price — no surge pricing, no hidden fees. All prices include Free Meet & Greet service (€15 value), flight monitoring, waiting time, and tolls.
All GoTurkeyTransfer prices are fixed and guaranteed at the time of booking. Unlike taxis or ride-hailing apps, our prices never change due to traffic, delays, or demand. The price you confirm is exactly what you pay — no surprises.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and selected local payment methods. All payments are processed through secure, encrypted payment gateways. You can also choose to pay cash to the driver in local currency (Turkish Lira) or Euros.
Yes, absolutely. All online payments are processed through PCI-DSS compliant payment providers with bank-level encryption. We never store your full card details on our servers. Your financial information is protected by industry-leading security standards.
No, never. GoTurkeyTransfer operates on a transparent pricing model. The price shown during booking includes all fees — vehicle, driver, fuel, tolls, meet & greet, flight monitoring, and standard waiting time. There are no hidden charges, airport fees, or surprise costs added later.
Airport Pickup & Service
Your driver will meet you in the arrivals hall, just after you exit customs and baggage claim. They will hold a sign with your name clearly displayed. Exact meeting point details are included in your booking confirmation email and SMS.
Don't worry — we monitor all flights in real-time. If your flight is delayed, your driver will automatically adjust their arrival time accordingly. There's no need to contact us or pay extra. Your transfer is guaranteed regardless of delays.
Your driver will be waiting in the arrivals area holding a name board with your name. They will be professionally dressed. You'll also receive your driver's name and contact number via SMS or WhatsApp shortly before your flight lands, so you can reach them directly if needed.
Yes, we actively track all flight arrivals using live flight data. Our system automatically updates your pickup time if your flight arrives early or late. This means your driver will always be there when you land — not before, not hours after.
For airport pickups, your driver will wait up to 60 minutes after your flight lands at no extra charge. This gives you plenty of time to clear immigration, collect luggage, and reach the meeting point. If you need more time, simply contact your driver directly.
Vehicles & Comfort
GoTurkeyTransfer partners with providers who operate premium vehicles only. Our fleet includes Mercedes E-Class, Mercedes Vito, Mercedes Sprinter, and similar luxury vehicles. All vehicles are modern (less than 5 years old), fully licensed, insured, air-conditioned, and regularly maintained.
Vehicle capacity varies by type: Sedan (Mercedes E-Class) fits 3 passengers with 3 suitcases. Minivan (Mercedes Vito) fits 6 passengers with 6 suitcases. Minibus (Mercedes Sprinter) fits up to 12 passengers with luggage. Choose the appropriate vehicle during booking based on your group size.
Yes, child seats and booster seats are available upon request at no additional charge. Please specify the number and type of child seats needed (infant, toddler, or booster) when making your booking, and we'll ensure they're installed and ready.
All GoTurkeyTransfer transfers are 100% private. You will never share your vehicle with other passengers or make stops for other pickups. Your transfer is direct from pickup to destination, ensuring privacy, comfort, and the fastest possible journey.
Most premium vehicles in our network are equipped with complimentary Wi-Fi and USB charging ports. If connectivity during your transfer is essential, please mention this in the booking notes and we'll confirm availability for your specific vehicle.
Cancellations & Changes
Yes, you can cancel your booking at any time. Cancellations made more than 24 hours before the scheduled pickup receive a full refund. Cancellations made within 24 hours may be subject to a cancellation fee. No-shows are non-refundable.
You can modify or cancel your booking through the link in your confirmation email, or by contacting our 24/7 customer support team via email or live chat. Changes to pickup time, location, or passenger details can usually be accommodated at no extra charge if requested in advance.
Refunds are processed according to our cancellation policy: Full refund for cancellations 24+ hours before pickup. 50% refund for cancellations 12-24 hours before pickup. No refund for cancellations less than 12 hours before pickup or no-shows. Refunds are processed within 5-10 business days.
Once a cancellation is confirmed, refunds are typically processed within 5-10 business days, depending on your payment method and bank. Credit card refunds may take 5-7 days to appear on your statement. PayPal refunds are usually faster, within 3-5 days.
You can update your flight details at any time before your pickup — just contact our support team or use the modification link in your confirmation email. We recommend updating flight information as soon as possible so we can adjust monitoring and driver scheduling accordingly.
Coverage & Destinations
GoTurkeyTransfer operates from all major Turkish airports including: Istanbul Airport (IST), Sabiha Gökçen Airport (SAW), Antalya Airport (AYT), Bodrum Milas Airport (BJV), Dalaman Airport (DLM), Izmir Adnan Menderes Airport (ADB), Ankara Esenboğa Airport (ESB), and more. If your airport isn't listed, contact us — we likely cover it.
Yes, we provide door-to-door transfers to any destination including hotels, resorts, villas, private residences, cruise ports, and business addresses. Simply enter your exact destination address during booking, and your driver will take you directly there.
Yes, GoTurkeyTransfer operates 24 hours a day, 7 days a week, 365 days a year. Whether your flight arrives at 3 AM or departs at midnight, we're available. Late-night and early-morning transfers are priced the same as daytime transfers — no surcharges.
Absolutely. You can book both your airport arrival transfer and departure transfer at the same time. Round-trip bookings are managed as two separate transfers, giving you flexibility if your plans change. Many customers save time by booking both legs together.
Yes, we provide long-distance transfers between cities in Turkey. Popular routes include Istanbul to Bursa, Antalya to Cappadocia, and more. Contact us for a custom quote on inter-city journeys. These transfers include rest stops as needed for passenger comfort.
Your Trust is Our Priority
GoTurkeyTransfer is committed to providing safe, reliable, and transparent airport transfer services.
Licensed Providers
All transfers are operated by vetted, licensed third-party service providers who meet our strict quality and safety standards.
GDPR Compliant
Your personal data is handled according to GDPR standards. We only share necessary information with service providers to fulfill your booking.
24/7 Support
Our customer support team is available around the clock to assist with bookings, changes, or any questions during your journey.
Ready to Travel in Comfort?
Book your premium VIP airport transfer today and start your Turkish journey with confidence and style.
Instant confirmation • Fixed prices • Free cancellation up to 24h